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NEWS: Free Delivery on orders over £40.00, (UK delivery address only)


Return of Non-Sale Items

If, for any reason, you are not happy with your purchases you can return them to us for a refund or exchange providing they are unused and in re-saleable condition. If you wish to return any items purchased online at www.scottishcollection.com, please follow the steps below:

  1. The item(s) must be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World).
  2. Returns received outside of the timeframe will be considered for a credit note only and will not be eligible for a refund.
  3. Delivery and gift box charges are not eligible for refund.
  4. If you cancel your order within 7 days after the day you receive your goods, and you cancel the whole order, we will refund the standard postage you paid, in accordance with the Distance Selling Regulations. If you paid for express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage charges if you cancel after the 7 days allowed under the Distance Selling Regulations or if you only cancel part of your order.
  5. All items must be returned in unused, unwashed and saleable condition with original tags attached and packaging. This does not affect your statutory rights. We reserve the right to refuse items if they have been worn.
  6. Please complete the Returns Form enclosed with your order as this will help speed up the refund process. You are entitled to a refund within 30 days of returning your item. Any comments regarding the reason for return are greatly appreciated.
  7. The customer is responsible for the postage costs incurred when returning items.
  8. We recommend you obtain a proof of postage from your post office by using Royal Mail Registered Post or similar as we cannot be held responsible for returned items that do not reach us.
  9. If you are returning a present we have to refund the person who paid for it. We are happy to exchange your gift but we will also have to inform the original purchaser.
  10. Any item purchased via telephone, mail order or internet must be returned directly to:

 

      CUSTOMER RETURNS

      Scottish collection Ltd (warehouse)
      415 Centennial Park

      Elstree Herts,

     WD6 3TN